Return and refund policy

Return and Refund Policy

we strive to provide our customers with the highest quality products and the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

2.1 Eligibility

  • Items must be returned within 30 days of the original purchase date.
  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Items marked as “Final Sale” are not eligible for return.

2.2 Process

  • To initiate a return, please contact our customer service team at business@pituwamarket.com with your order number and the reason for the return.
  • Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to send back your item.
  • Pack the item securely in its original packaging (if possible) and include the RAN.

3. Refunds

3.1 Eligibility

  • Refunds will be processed for items that meet the return criteria outlined above.
  • Original shipping charges are non-refundable.

3.2 Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-6 business days, and a credit will be applied to your original method of payment.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at business@pituwamarket.com within 7 days of receiving the item. Provide your order number and a photo of the damaged or defective item.
We will arrange for a replacement or a full refund, including shipping costs.

6. International Returns

  • For international returns, customers are responsible for return shipping costs, including any duties or taxes.
  • Please ensure that the return shipment is properly insured and trackable, as we are not responsible for lost or damaged packages.

Address:
3RD FLOOR, SHOP NO. 2, SADHNA CENTER, MAIN ROAD SARAIDHELA, Dhanbad, Jharkhand, India, 828127

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